# Instrument Registration

---
url: https://www.nippongenetics.eu/en/instrument-registration/
language: en
type: page
modified: 2026-01-08T14:41:33+01:00
---

     ![](https://www.nippongenetics.eu/app/uploads/dynamic/keyvisual@3x-120x0-c-default.jpg) ## Instrument Registration

#### Free access to our technical service programme.

[![](https://www.nippongenetics.eu/app/uploads/flag-germany-40.jpg)](https://www.nippongenetics.eu/geraeteregistrierung/)
![](https://www.nippongenetics.eu/app/uploads/flag-france-40.jpg)







 ## Give your instrument the BEST CARE from day one

Activate our exclusive service now & enjoy your benefits

- **Priority access** to latest software updates
- **Fast line** to our expert service team
- **Sneak peak** at new features and accessories







  ![](https://www.nippongenetics.eu/app/uploads/free-after-sales-service-120x79.2-c-default.jpg)



- Do you have any questions?
    For more information, please refer to the [FAQs](#FAQ) below or [contact us](https://www.nippongenetics.eu/en/contact/).
- ![]() [ +49 (0) 2421 554960 ](tel:00492421554960)
- ![]() [ info@nippongenetics.de ](mailto:info@nippongenetics.de)









## FAQ



- Why should I register my product? Registering will keep you updated about your product and help you access the fastest and best support for your instrument.


    - You will receive the latest information about your product.
    - You will have free access to software updates.
    - You can benefit from personal contact with our instrument service team.
- Is registration mandatory? No, registration is not mandatory, but it will keep you updated about your product and help you get the fastest and best support for your instrument.
- Are there any costs for the After-Sales Service? No, this service is completely free.
- Do I need to create an account, or is the form enough? No, you do not need to create an account to use this service. Simply submit the registration form.
- Where can I find the serial number of my product? You can find the serial number on the information sticker on your instrument. The position of the sticker depends on the device.

    If you cannot find the serial number, please [contact us](https://www.nippongenetics.eu/en/contact/).
- Can I register multiple products? Yes, you can register multiple instruments. Please submit a separate form for each product.
- Will I receive notifications when new updates are available? You will be informed of new updates by email.
- How do I access software updates and product information? You will receive all information via email.
- Who can I contact if I have technical issues? You will receive an email containing all the important contact information directly after you register.
- Does registration extend my warranty? No, registering your product will not extend your warranty. However, due to the increased level of service and care, you will be more satisfied with your product in the long term.
- Does registration help me get faster support? Yes, you will be in direct contact with our instrument service team.









## Where can I find the serial number of my product?

You can find the serial number on the information sticker on your instrument. The position of the sticker depends on the device.

If you cannot find the serial number, please [contact us](https://www.nippongenetics.eu/en/contact/).